<?xml version="1.0"?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:coveo="https://www.coveo.com/schemas/metadata"><url><loc>http://customercare.optum.com/</loc><lastmod>2025-09-08T16:44:09.361Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Home]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/my-case-dashboard.html</loc><lastmod>2025-03-26T01:11:02.102Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[My dashboard]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/my-case-dashboard/newcase.html</loc><lastmod>2024-07-29T18:25:41.362Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Submit a new case]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/messages.html</loc><lastmod>2025-12-17T02:10:41.979Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Messages]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/messages/message-details.html</loc><lastmod>2025-08-12T10:54:45.158Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Message details]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources.html</loc><lastmod>2024-12-05T18:50:57.882Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Learning and resources]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_PT_UsingTheActionQueueTabFunctionsInAccuPost_WithImages.html</loc><lastmod>2024-03-21T14:42:30.246Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Action Queue tab functions in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Action;Work List;AccuPost]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_ST_Enrollment.html</loc><lastmod>2024-03-21T14:58:15.443Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Enrollment information needed for customer support]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Support tip;Enrollment Status Inquiry;Enrollment Status Inquiry;Enrollment;Support]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_ST_Enrollment/ManagingFileTabFunctionsinAccuPost.html</loc><lastmod>2022-09-20T19:17:38.688Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Managing File Tab Functions in AccuPost]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_BG_UnderstandingPayerRejections.html</loc><lastmod>2024-03-20T17:31:44.477Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding payer rejections]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;Claim Rejection;Learning;Payer;Payer;Payer Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_BG_LearningERALingo_052022.html</loc><lastmod>2024-03-18T14:53:55.245Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Learning ERA lingo]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;EOB;Provider;Channel Partner;Enrollment Status Inquiry;Remit;Learning;Payer;ERA;Explanation of Benefits]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_BG_ERABasics.html</loc><lastmod>2024-03-14T18:20:02.961Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[ERA basics]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Missing ERA;Enrollment Status Inquiry;Remit;ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowtoLogintoFileZilla.html</loc><lastmod>2024-03-22T18:12:42.324Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Logging in to FileZilla]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;FileZilla;User]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoLocateDownloadandDeleteOutboundFilesinFileZilla.html</loc><lastmod>2024-03-18T16:52:55.233Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to locate, download, and delete outbound files in FileZilla]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Revenue Analytics;Article;Download;Provider;QRG;FileZilla]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowToViewAllClaimsWithinAFileAndViewAnEOBInAccuPost_062022.html</loc><lastmod>2024-03-18T16:56:09.657Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to view all claims within a file and view an EOB in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Video;QRG;AccuPost;Claim;Learning;EOB;Remit;ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowToCreateAStandardUserAccountAndAssignAccessInAccuPost_072022.html</loc><lastmod>2024-03-18T16:57:37.213Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to create a standard user account and assign access in AccuPost ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Admin;New user;QRG;AccuPost]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowtoLocateVerboseLogsinFileZilla.html</loc><lastmod>2024-03-18T16:59:34.913Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to locate verbose logs in FileZilla]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;FileZilla;QRG;Revenue Analytics;Download]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowToCompleteAnAdvancedSearchInAccuPost.html</loc><lastmod>2024-03-18T17:13:19.339Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to complete an advanced search in AccuPost ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Video;QRG;AccuPost;Claim;Search]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowToPerformaNewActioninAccuPost.html</loc><lastmod>2024-03-18T17:15:11.953Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to perform a new action in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Report;QRG;Action;Post Payments;Work List;AccuPost]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_PT_CompletingReportsTabFunctionsinAccupost.html</loc><lastmod>2024-03-18T17:17:01.345Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the Completed Reports tab functions in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Report;Completed Reports;Product tip;AccuPost;Download]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowToResetAStandardUserAccountInAccuPost.html</loc><lastmod>2024-03-18T17:18:48.163Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to reset a standard user account in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Admin;QRG;Deactivate user;User;Password;AccuPost]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowToCompleteAQuickSearchInAccuPost.html</loc><lastmod>2024-03-18T17:59:26.354Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to complete a quick search in AccuPost ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Video;QRG;Claim Management;AccuPost;Search]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/EC_QRG_UsingTheActionQueueTabFunctionsInAccuPost.html</loc><lastmod>2024-03-18T18:00:41.111Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the Action Queue tab functions in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Action;Work List;AccuPost]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_PT_UsingtheRecordSearchTabFunctionsinAccuPost.html</loc><lastmod>2024-03-18T18:01:59.234Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the Record Search tab functions in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Explanation of Benefits;EOB;AccuPost;Record Search]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_PT_UsingTheWorkListTabFunctionInAccuPost.html</loc><lastmod>2024-03-18T18:03:59.261Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the Work List tab functions in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Action;Claim Management;Work List;AccuPost]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoUpdatePrivilegesforaStandardUserAccountinAccuPost.html</loc><lastmod>2024-03-18T18:05:25.957Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to update privileges for a standard user account in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Admin;QRG;AccuPost;User;Provider]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ManagingFileTabFunctionsinAccuPost.html</loc><lastmod>2024-03-18T18:08:14.925Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Managing File tab functions in AccuPost]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Upload;ERA;AccuPost;Download]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToLogIntoFileZilla.html</loc><lastmod>2024-09-05T15:16:26.537Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to log in to FileZilla (Video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;File Transfer Protocol;FTP;Revenue Analytics;FileZilla]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingtheSupportCaseStatusintheCustomerCareHub.html</loc><lastmod>2024-10-10T14:48:10.644Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding the support case status in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Export;Customer Care Hub;Support;Case Status;Payer;Channel Partner;Provider;Video]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoManageYourPasswordintheCustomerCareHub.html</loc><lastmod>2025-08-15T16:21:34.059Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to manage your password in the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;QRG;Customer Care Hub;Payer;Password]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingtheWelcomePageintheCustomerCareHub.html</loc><lastmod>2024-10-08T22:31:08.806Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding the home page in the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;Product tip;Customer Care Hub;Payer;Open case;Ticket;Find case]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/video_HowToAddOrRemoveMultipleUsersToFromAUserGroupInVision.html</loc><lastmod>2024-03-19T14:01:21.185Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to add or remove multiple users to/from a user group in Vision (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Admin;User administration]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToChangeAUserGroupsResponsibilitiesInVision.html</loc><lastmod>2024-03-20T13:35:19.627Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to change a user group's responsibilities in Vision (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;User administration]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToViewAllClaimsWithinAFileAndViewAnEOBInAccuPost.html</loc><lastmod>2024-09-03T16:04:56.309Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to view all claims within a file and view an EOB in AccuPost (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;AccuPost;Claim;EOB;ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToLocateDownloadAndDeleteOutboundFilesInFileZilla.html</loc><lastmod>2024-09-05T15:18:25.902Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to locate, download, and delete outbound files in FileZilla (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;FileZilla;Download;Revenue Analytics;Transfer Files]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToLocateVerboseLogsInFileZilla.html</loc><lastmod>2024-09-05T15:20:40.671Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to locate verbose logs in FileZilla (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;FileZilla;Download;Revenue Analytics]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToCompleteAQuickSearchInAccuPost.html</loc><lastmod>2024-09-03T15:58:32.567Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to complete a quick search in AccuPost (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;AccuPost;Claim Management;Search]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/RevenueAnalyticsFrequentlyAskedQuestions.html</loc><lastmod>2024-09-06T13:10:59.026Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Revenue Analytics frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;Provider;FileZilla;Revenue Analytics]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoDeactivateaUserAccountinCAS.html</loc><lastmod>2024-03-21T13:55:10.290Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to deactivate a user account in CAS ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Admin;Payer;Deactivate user;Client Access System (CAS);Learning]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UpdatingaSupportCaseintheCustomerCareHub.html</loc><lastmod>2024-10-10T16:37:00.993Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Updating a support case in the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub;Attachments;Ticket;Secondary Contacts;Comment;Channel Partner;Provider;Product tip;Update case]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ClosingaSupportCaseintheCustomerCareHub.html</loc><lastmod>2026-04-08T20:37:09.731Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Closing a support case in the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub;Product tip;Payer;Close case;Provider;Channel Partner]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoFindaSupportCaseintheCustomerCareHub.html</loc><lastmod>2024-12-06T14:30:57.026Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding a support case in the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub;Payer;Lookup;Ticket;Find case;Search;Provider;Channel Partner;QRG]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/GettingStartedwiththeCustomerCareHub.html</loc><lastmod>2025-06-18T01:51:28.705Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Getting started with the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Customer Care Hub;Password;Ticket]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingLearningandResourcesintheCustomerCareHub.html</loc><lastmod>2024-11-06T22:46:40.737Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding Learning and resources in the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Customer Care Hub;Payer;Search;Provider;Channel Partner]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AccuPostFrequentlyAskedQuestions.html</loc><lastmod>2024-09-13T18:51:42.156Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[AccuPost frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;Provider;AccuPost]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoViewandModifyaUserAccountinCAS.html</loc><lastmod>2024-03-29T18:35:48.767Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[View and modify a user account in CAS ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Learning;User;Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoAddaReturnAddressinCAS.html</loc><lastmod>2023-09-25T18:42:27.503Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Add a Return Address in CAS ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Client Access System (CAS);Learning;Client Administration;Payer;Article;QRG;EDI]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowtoViewandModifyUserAccountDetailsinCAS.html</loc><lastmod>2024-09-06T16:21:26.771Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[View and modify user account Details in CAS (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Site Administrator;User;User administration]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToRe-ActivateAUserAccountInCAS.html</loc><lastmod>2024-05-15T16:47:43.706Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Reactivating a user account in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Client Access System (CAS);Learning;Payer;QRG]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToAddADeliveryAddressInCAS.html</loc><lastmod>2023-09-25T18:33:07.162Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Add a Delivery Address in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToResetAUserPasswordInCAS.html</loc><lastmod>2023-09-25T18:45:54.353Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Reset a User Password in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer;Client Access System (CAS);Reset;User]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToEndAUsersActiveSessionInCAS.html</loc><lastmod>2023-12-14T20:04:52.829Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to End a User's Active Session in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer;Client Access System (CAS);User]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToAddADeliveryAddressInCAS.html</loc><lastmod>2024-09-06T16:29:35.653Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Add a Delivery Address in CAS (Video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToModifyAReturnAddressInCAS.html</loc><lastmod>2023-09-25T18:37:02.568Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Modify a Return Address in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UpdatinganOnboardingCaseintheCustomerCareHub.html</loc><lastmod>2024-12-24T16:46:00.339Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Updating an onboarding case in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Provider;Payer;Channel Partner;Customer Care Hub;Ticket;Onboarding case;Update case]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToLocateAndViewAReturnAddressInCAS.html</loc><lastmod>2023-09-25T18:36:05.065Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Locate and View a Return Address in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoIdentifyanABFPayerRemitinPaymentManager.html</loc><lastmod>2023-09-26T18:01:17.028Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Identify an ABF Payer Remit in Payment Manager]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Provider;Payment Manager;Claim Management;Claim;Payer;Payments;Remit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoFindanOnboardingCaseintheCustomerCareHub.html</loc><lastmod>2024-12-05T17:31:04.558Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding an onboarding case in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Customer Care Hub;Ticket;Find case;Onboarding case;Learning]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoLocateanERAinPaymentManager.html</loc><lastmod>2023-09-26T18:03:30.113Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Locate an ERA in Payment Manager ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Provider;Payment Manager;Claim Management;ERA;Payments]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowtoAddaReturnAddressinCAS.html</loc><lastmod>2024-09-06T16:23:58.187Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Add a Return Address in CAS (Video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Admin;Client Administration;EDI;Vendor;Groups]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubReleaseNotesVersion1_1.html</loc><lastmod>2025-01-22T17:45:43.869Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.1 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub;Provider;Payer;Channel Partner;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/5010SubmitterCompanionGuides.html</loc><lastmod>2026-03-26T13:44:03.977Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[5010 Submitter companion guides]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Support resources;Provider;Payer;Channel Partner;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoSetUpUserPermissionsinPaymentManager.html</loc><lastmod>2023-09-26T18:08:00.408Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Set Up User Permissions in Payment Manager ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Provider;Payment Manager;User;User administration]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowtoResetAUserPasswordinCAS.html</loc><lastmod>2024-09-06T15:15:55.914Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Reset a User Password in CAS (Video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Payer;Password;Reset;User]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoCompletePayerViewSetUpinPaymentManager.html</loc><lastmod>2023-09-26T18:08:58.495Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Complete Payer View Setup in Payment Manager ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Provider;Payment Manager;Admin;ERA;Payer]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingtheOnboardingCaseMilestonesintheCustomerCareHub.html</loc><lastmod>2024-10-10T16:31:20.010Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding the Onboarding Case Milestones in the Customer Care Hub ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Provider;Payer;Channel Partner;Vendor;Customer Care Hub;Ticket;Onboarding case]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToModifyAReturnAddressInCAS.html</loc><lastmod>2024-09-06T16:10:48.511Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Modify a Return Address in CAS (Video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToRouteADocumentInCAS.html</loc><lastmod>2023-09-25T18:42:53.670Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Route Documents in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/LoggingintoPaymentManager.html</loc><lastmod>2023-08-02T17:45:33.941Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Logging in to Payment Manager ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Provider;Payment Manager;Log in]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToSearchForAndViewADocumentInCAS.html</loc><lastmod>2023-09-25T18:44:24.227Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Search For and View a Document in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer;Client Access System (CAS);Claim;Search;Check]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToReserveANewImageInCAS.html</loc><lastmod>2023-12-14T19:39:50.177Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Reserve a New Image in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Image;Logo;Signature]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToSearchForAndViewADocumentInCAS.html</loc><lastmod>2024-09-06T15:11:00.585Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Search For and View a Document in CAS (Video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Payer;Client Access System (CAS);Claim;Search;Check]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToResubmitATestFileInCAS.html</loc><lastmod>2024-03-15T14:07:38.620Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to resubmit a test file in CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Payer;Test File;QRG;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Re-openingACaseInTheCustomerCareHub.html</loc><lastmod>2024-11-19T16:39:10.927Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Reopening a case in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Customer Care Hub;Open case;Re-open]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/PaymentAutomationManualLoaderBestPractices.html</loc><lastmod>2024-03-18T15:49:20.954Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Payment Automation Manual Loader best practices]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Support tip;Provider;Payment Manager;Claim;EOB;Explanation of Benefits;Payments]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UsingthePaymentPostingFundsVerificationinPaymentManager.html</loc><lastmod>2024-03-18T15:52:29.086Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the payment posting funds verification in Payment Manager ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Payment Manager;EOB;Explanation of Benefits;Payments;Remit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToCommentOnAPendingCaseClosureInTheCustomerCareHub.html</loc><lastmod>2024-12-05T18:06:15.995Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Commenting on a pending case closure in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Vendor;Provider;Channel Partner;QRG;Update case;Video;Learning;Customer Care Hub;Payer;Close case;Comment]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToLocateAndViewAReturnAddressInCAS.html</loc><lastmod>2024-09-06T15:21:58.413Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to locate and view a return address in CAS (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/LoggingInToCAS.html</loc><lastmod>2024-03-18T16:42:02.584Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Logging in to Client Access System (CAS)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Client Access System (CAS);Learning;Payer;Product tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToRouteDocumentsInCAS.html</loc><lastmod>2024-09-06T15:24:41.502Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to route documents in CAS (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoSubmitClinicalExchangeLabRequestsintheCustomerCareHub.html</loc><lastmod>2024-12-27T20:01:42.162Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Submitting a Clinical Exchange lab request in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Video;QRG;Learning;Channel Partner;Clinical Exchange;Practice request;Lab request;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoAddorRemoveaRXCaregiverfromaPracticeintheSelfServiceTool.html</loc><lastmod>2025-01-22T19:36:16.371Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Add or remove a RX caregiver from a practice in the Self Service Tool]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Learning;Channel Partner;Clinical Exchange Self Service Tool;Caregiver;RX;SST;Self service tool]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoInitiateaPracticeRequestintheSelfServiceTool.html</loc><lastmod>2024-03-18T19:49:28.276Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to initiate a practice request in the Self Service Tool]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Learning;Channel Partner;Clinical Exchange Self Service Tool;Caregiver;RX;SST;Self service tool;Practice request]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoAddorRemoveaUserfromaPracticeintheSelfServiceTool.html</loc><lastmod>2024-03-18T19:54:55.776Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to add or remove a user from a practice in the Self Service Tool]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Learning;Channel Partner;Clinical Exchange Self Service Tool;User;SST;Self service tool;Practice request]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToRegisterForTheUserCommunity.html</loc><lastmod>2024-08-29T15:55:20.970Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Registering for the User Community]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Video;QRG;Learning;Provider;Payer;Channel Partner;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoEditCaregiverPermissionsintheSelfServiceTool.html</loc><lastmod>2024-03-18T21:06:04.905Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to edit caregiver permissions in the Self Service Tool]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Learning;Channel Partner;Clinical Exchange Self Service Tool;Edit;Caregiver;SST;Self service tool;Permissions]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToCompletePayerViewSetupInPaymentManager.html</loc><lastmod>2024-09-05T20:17:06.399Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to complete payer view setup in Payment Manager (Video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payment Manager;Admin;ERA;Payer]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ClientAccessSystemToolkit.html</loc><lastmod>2024-09-13T19:55:53.402Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Client Access System toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Payer;Test File;Channel Partner;Groups;Image;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToSetUpUserPermissionsInPaymentManager.html</loc><lastmod>2024-09-05T20:24:31.199Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Setting up user permissions in Payment Manager (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payment Manager;Admin;User;User administration]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowtoIdentifyanABFPayerRemitinPaymentManager.html</loc><lastmod>2024-09-05T20:25:31.953Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Identifying an ABF payer remit in Payment Manager (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payment Manager;Payer;Remit;ABF]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ClinicalExchangeSelfServiceToolSSTFrequentlyAskedQuestions.html</loc><lastmod>2024-09-06T13:08:14.505Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Clinical Exchange's Self Service Tool (SST) frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;Channel Partner;Clinical Exchange Self Service Tool;SST;Self service tool]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_UsingThePaymentPostingFundsVerificationInPaymentManager.html</loc><lastmod>2024-09-05T20:23:27.537Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the payment posting funds verification in Payment Manager (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payment Manager;EOB;Explanation of Benefits;Payments;Remit;Claim Management]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToLocateAnERAInPaymentManager.html</loc><lastmod>2024-09-05T20:15:34.468Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Locating an ERA in Payment Manager (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payment Manager;ERA;Payments]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubVersion1_2ReleaseNotes.html</loc><lastmod>2025-01-22T18:53:16.076Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.2 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub;Provider;Payer;Channel Partner;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ClinicalExchangesSelfServiceToolSSTToolkit.html</loc><lastmod>2024-03-20T19:56:11.562Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Clinical Exchange's Self Service Tool (SST) Toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;SST;Caregiver;Permissions;Practice request;Channel Partner;Self service tool;Clinical Exchange Self Service Tool;User;Lab request;RX]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/PaymentAutomationToolkit.html</loc><lastmod>2024-03-20T20:02:26.325Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Payment Automation toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Log in;Payments;Payer;ERA;Provider;Remit;Payment Manager]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/pre_system_maintenance.html</loc><lastmod>2024-12-12T19:47:36.970Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Upcoming Customer Care Hub System Maintenance ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToResetAPasswordInPaymentManager.html</loc><lastmod>2024-09-05T20:22:26.802Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Resetting a password in Payment Manager (video)]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payment Manager;Password;Reset]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToResetAPasswordInPaymentManager.html</loc><lastmod>2024-03-20T20:22:04.614Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Resetting a password in Payment Manager]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payment Manager;Password;Reset]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/PaymentAutomationFrequentlyAskedQuestions.html</loc><lastmod>2024-03-20T20:23:53.548Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Payment Automation frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Product FAQ;Provider;Payment Manager;EOB;Check]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_TK_AccuPost.html</loc><lastmod>2024-03-20T20:34:17.321Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[AccuPost toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;ERA;AccuPost;Record Search;EOB;Provider;User]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/PingIDMFAQuickStart.html</loc><lastmod>2024-03-22T15:13:50.046Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[PingID MFA quick start]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/MFAAuthenticationWithPingID.html</loc><lastmod>2024-03-22T15:19:04.028Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[MFA authentication with PingID]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customer-care-hub-version-1-3-release-notes.html</loc><lastmod>2025-01-23T13:17:28.480Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.3 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingThePayerClaimRejectionMessagesPage.html</loc><lastmod>2024-03-22T16:17:20.851Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding the Payer Claim Rejection Messages page]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;Vendor;Support tip;Claim Rejection;Claim;Payer;Payer Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/status-pages-toolkit.html</loc><lastmod>2025-06-20T18:00:33.676Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Optum Solution Status page]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Provider;Payer;Channel Partner;Dashboard;Status Page;Outage;Incidents]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ANewWayToSignInMFA.html</loc><lastmod>2024-03-18T15:29:18.525Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[A new way to sign in]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToModifyAnExistingPhoneNumber.html</loc><lastmod>2024-03-18T15:20:48.786Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[MFA Client & Services Management: How to modify an existing phone number]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToAddAdditionalDevices.html</loc><lastmod>2024-03-18T15:22:20.965Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[MFA Client & Services Management: How to add additional devices]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToUnpairADevice.html</loc><lastmod>2024-03-18T15:23:54.351Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[MFA Client & Services Management: How to unpair a device]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/DisableAndEnablePasscodesAppleWatch.html</loc><lastmod>2024-03-18T15:25:15.359Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[MFA Client & Services Management: How to disable or enable PingID MFA passcodes on Apple Watch]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToEnrollADeviceWithThePingIDSMS.html</loc><lastmod>2024-03-19T13:59:29.061Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to enroll a device with PingID SMS ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToEnrollADeviceWithPingIDMobileApp.html</loc><lastmod>2024-03-19T13:58:34.354Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to enroll a device with PingID mobile app ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToAuthenticateWithPingIDMobileApp.html</loc><lastmod>2024-03-19T13:42:41.147Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to authenticate with PingID mobile app]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToAuthenticateWithPingIDVoice.html</loc><lastmod>2024-03-19T13:57:39.453Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to authenticate with PingID Voice ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToAuthenticateWithThePingIDDesktopApp.html</loc><lastmod>2024-03-19T13:41:03.789Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to authenticate with the PingID desktop app ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToEnrollWithThePingIDDesktopApp.html</loc><lastmod>2024-03-19T14:00:50.683Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to enroll with the PingID desktop app]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToAuthenticateWithPingIDSMS.html</loc><lastmod>2024-03-19T13:56:14.696Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to authenticate with PingID SMS ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Video_HowToEnrollADeviceWithPingIDVoice.html</loc><lastmod>2024-03-19T14:00:16.126Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to enroll a device with PingID Voice]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToPairaDeviceToAnAdditionalOrganization.html</loc><lastmod>2024-03-18T17:47:18.922Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[MFA Client & Services Management: How to add an additional organization]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/PaymentServicesDocumentErrors.html</loc><lastmod>2024-03-18T15:31:00.731Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Payment Services document errors]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToResetYourDesktopPINCode.html</loc><lastmod>2024-03-18T15:34:51.281Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[MFA Client and Services Management: How to reset your desktop PIN code]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;PingID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AddingSecondaryContactstoaCaseintheCustomerCareHub.html</loc><lastmod>2024-12-30T17:33:58.474Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding secondary contacts to a case in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Channel Partner;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customer-care-hub-version-1-4-release-notes.html</loc><lastmod>2024-03-20T17:38:37.998Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.4 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customer-care-hub-version-1-5-release-notes.html</loc><lastmod>2025-01-23T13:00:18.355Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.5 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingAccountCasesToolkit.html</loc><lastmod>2025-07-30T21:22:26.254Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding account cases toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Customer Care Hub;Provider;Payer;Channel Partner;Vendor;Onboarding case;Find case;User administration]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToLocateHelpForClaimCorrectionInRPA.html</loc><lastmod>2024-09-13T17:45:41.314Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Locating help for claim correction in RPA ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Rejected;Claim;RPA;Revenue Performance Advisor;Payer Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_QRG_HowtoFindPayerRejectedClaimsinRPA.html</loc><lastmod>2024-09-23T22:08:46.716Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding payer rejected claims in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Claim Rejection;Rejected;Payer;Claim;Revenue Performance Advisor;Provider;Payer Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToFindAndCorrectAllClaimsRejectedForTheSameReason.html</loc><lastmod>2025-01-21T19:33:20.444Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding all claims rejected for the same reason in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Claim;Rejected;Claim Rejection;Revenue Performance Advisor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/TroubleshootingMissingERAs.html</loc><lastmod>2025-02-07T16:48:30.664Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Troubleshooting missing ERAs in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;ERA;Revenue Performance Advisor;Provider;Missing ERA;ERA File Issue Question;Remit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ContactingOptumForAMissingRemittance.html</loc><lastmod>2025-02-07T16:46:45.449Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Contacting Optum for a missing remittance in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Support tip;Remit;ERA;Revenue Performance Advisor;Provider;Missing ERA;ERA File Issue Question]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingtheClaimCorrectionTool.html</loc><lastmod>2024-09-13T17:40:12.914Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding the Claim Correction tool in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Revenue Performance Advisor;Claim Management;Requeue   Repost ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/RevenuePerformanceAdvisorFAQ.html</loc><lastmod>2025-01-10T14:39:14.284Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Revenue Performance Advisor (RPA) frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;Provider;Claim;ERA;Rejected;Correct;Revenue Performance Advisor;RPA;Other;New User Access]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_PT_CorrectingRejectedClaimsinRPA.html</loc><lastmod>2024-12-03T17:25:45.593Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Correcting rejected claims in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Revenue Performance Advisor;Provider;Payer;Claim Rejection;Claim;Correct;Payer Rejection;Clearinghouse Rejection;QRG;Requeue   Repost ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/TroubleshootingRejectedClaims.html</loc><lastmod>2024-09-24T15:59:19.567Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Troubleshooting rejected claims]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Revenue Performance Advisor;Claim Rejection;Rejection;Enrollment Status Inquiry;Clearinghouse Rejection;Payer Rejection;Other]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/VoidingAClaimInRPA.html</loc><lastmod>2024-08-21T14:38:16.145Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Voiding a claim in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;RPA;Revenue Performance Advisor;Claim;QRG]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ProfessionalvsInstitutionalClaims.html</loc><lastmod>2023-08-23T18:43:19.189Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Professional vs Institutional Claims ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Claim;Product tip;Revenue Performance Advisor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingPartnerCasesToolkit.html</loc><lastmod>2025-01-22T18:08:18.549Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding partner cases toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Channel Partner;Customer Care Hub;Support;Find case;Open case;Role access;Case;Partner]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/RevenuePerformanceAdvisorToolkit.html</loc><lastmod>2025-01-15T17:41:52.816Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Revenue Performance Advisor toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Provider;Revenue Performance Advisor;Claim Status Transaction Error (Claim Not Found, etc.);Other;Portal Assistance - Enrollment;Enrollment Status Inquiry;Other;New User Access]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubVersion1_6ReleaseNotes.html</loc><lastmod>2025-01-22T17:45:38.304Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.6 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/BestPracticesToAvoidClaimRejectionsInRPA.html</loc><lastmod>2024-08-21T13:12:44.958Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Best practices to avoid claim rejections in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;RPA;Claim;Claim Rejection;Payer Rejection;Clearinghouse Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToCompleteNewPayerEnrollmentInRPA.html</loc><lastmod>2024-09-20T19:12:22.112Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Completing a new payer enrollment in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;RPA;Revenue Performance Advisor;Enrollment;Payer]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/resetting-a-password-in-interqual.html</loc><lastmod>2024-12-17T14:50:27.660Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Resetting a password in InterQual]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Password;Password or Login Reset;InterQual]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/how-to-find-a-remittance--eob--or-check-in-revenue-performance-a.html</loc><lastmod>2024-12-05T20:55:52.292Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding a remittance, EOB, or check in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Revenue Performance Advisor;QRG;Missing ERA;ERA File Issue Question]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_TK_InterQualToolkit.html</loc><lastmod>2024-05-17T14:51:05.687Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[InterQual Toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Provider;InterQual;Password or Login Reset]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/how-to-create-letters-of-appeal-in-revenue-performance-advisor--.html</loc><lastmod>2024-09-20T19:11:57.141Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Creating letters of appeal in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Revenue Performance Advisor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ECC_PT_ProductSupportManual.html</loc><lastmod>2024-11-07T18:03:16.199Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Product Support manual]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;InterQual;Products]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubChatFrequentlyAskedQuestions.html</loc><lastmod>2025-03-11T18:44:01.947Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub Chat frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;Customer Care Hub;Provider;Channel Partner;Vendor;Chat;Customer chat]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UsingtheChatToolintheCustomerCareHub.html</loc><lastmod>2025-07-31T18:43:31.062Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the Chat tool in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Customer Care Hub;Channel Partner;Provider;Vendor;Chat;Customer chat]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customer-care-hub-version-1-7-release-notes.html</loc><lastmod>2025-01-22T18:23:37.303Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.7 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/how-to-create-a-one-healthcare-id-for-cas.html</loc><lastmod>2023-11-16T20:53:42.184Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Create a One Healthcare ID for CAS]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Payer;Client Access System (CAS)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToUpdateProcessedClaimsInRPA.html</loc><lastmod>2024-09-20T19:12:17.112Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Updating processed claims in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Revenue Performance Advisor;Claim Management;Requeue   Repost ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToSubmitANewPayerRequestInTheCustomerCareHub.html</loc><lastmod>2026-02-02T17:07:01.935Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Submit a new payer request in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Channel Partner;Vendor;Customer Care Hub;Payer;Open case;Outbound claims;ERA;Eligibility;New Connection;New Connection;New Connection;New Connection;New Connection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubVersion1_8ReleaseNotes.html</loc><lastmod>2025-01-22T18:27:55.955Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.8 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowToFindExistingPayerEnrollmentsInRPA.html</loc><lastmod>2024-10-31T16:20:09.310Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding existing payer enrollments in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Enrollment;QRG;Revenue Performance Advisor;Enrollment Status Inquiry;Other;Portal Assistance - Enrollment]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingClaimCaseTypes.html</loc><lastmod>2024-03-22T17:34:49.144Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding claim case types]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Enrollment Status Inquiry]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/FindingpreviousclaimstatusinquiryresponsesinRPA.html</loc><lastmod>2024-08-25T22:00:14.078Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding previous claim status inquiry responses in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Claim Status;QRG;Revenue Performance Advisor;Claim Status (Claim Not Found, etc.);Claim Status Transaction Error (Claim Not Found, etc.)]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/understandingremitimportoptions.html</loc><lastmod>2024-12-27T16:45:47.168Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding remit import options in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Remit;Provider;Product tip;Assurance;ERA File Issue Question;Missing ERA;Other]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/payer-processing-issues.html</loc><lastmod>2026-04-08T21:08:26.816Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Payer processing issues]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Payer]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Customer type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingcustomersubmittedremitsinAssurance.html</loc><lastmod>2025-01-21T19:42:50.234Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding customer submitted remits in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Channel Partner;Remit;Assurance;ERA File Issue Question;Missing ERA;Other]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AssurancemigrationtotheCustomerCareHubFAQ.html</loc><lastmod>2025-01-02T21:50:41.670Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Assurance migration to the Customer Care Hub frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Viewing835paymentdetails.html</loc><lastmod>2024-12-26T15:00:04.050Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Viewing 835 payment details in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;QRG;Missing ERA;Electronic payment;Assurance;Other;ERA File Issue Question;Remit;Payments;Payer;Payer Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/SettingupSecondaryBillingmaintenanceinAssurance.html</loc><lastmod>2024-12-27T16:49:39.255Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Setting up Secondary Billing maintenance in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Assurance;Remit;Secondary claims]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ClearancemigrationtotheCustomerCareHubFAQ.html</loc><lastmod>2025-01-02T21:51:37.001Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Clearance migration to the Customer Care Hub frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;Other;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/IntroductiontopayereditsusingAssurance.html</loc><lastmod>2024-12-27T16:43:41.663Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Introduction to payer edits using Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Assurance;Payer;Edit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/IntroductiontobridgeeditsinAssurance.html</loc><lastmod>2025-03-26T01:11:02.102Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Introduction to bridge edits in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Edit;Article;Provider;Product tip;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Locatingandviewingbridgedclaimfilesinassurance.html</loc><lastmod>2024-12-24T13:00:40.206Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Locating and viewing bridged claim files in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;QRG;Claim;Search;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/IdentifyingpayerprocessingissuesinClearance.html</loc><lastmod>2024-09-04T18:26:12.801Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Identifying payer processing issues in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Payer;Provider;Channel Partner;Vendor;Eligibility;Clearance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/FindingtheClearancepayerlist.html</loc><lastmod>2024-09-04T18:26:03.200Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding the Clearance payer list]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Payer;Provider;Vendor;Channel Partner;Eligibility;Clearance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ClaimfiltertipsinAssurance.html</loc><lastmod>2025-01-10T18:47:10.316Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Claim filter tips in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Assurance;Claim]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingbridgeroutinerequestsinAssurance.html</loc><lastmod>2024-09-04T18:34:36.002Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding bridge routine requests in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Bridge Routines;Article;Provider;Channel Partner;Product tip;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/FilteringworklistsinClearance.html</loc><lastmod>2024-11-15T15:40:42.458Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Filtering worklists in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Eligibility;Report;Provider;Channel Partner;Vendor;Clearance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/VerifyingAutoAgentsetupinAssurance.html</loc><lastmod>2024-09-04T18:35:16.664Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Verifying Auto Agent set up in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Bridge Routines;Article;Provider;Channel Partner;QRG;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AliasingeligibilitypayersinClearance.html</loc><lastmod>2024-11-27T14:34:53.308Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Aliasing eligibility payers in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Eligibility;Payer;Provider;Channel Partner;Vendor;Clearance;Payer alias;Payer setup alias]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UsingclaimhistoryandlocalstatuscodesinAssurance.html</loc><lastmod>2025-01-07T16:02:10.581Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using claim history and local status codes in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;QRG;Assurance;Claim]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/PayereligibilityresponseerrorsinClearance.html</loc><lastmod>2024-09-04T18:26:22.252Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Payer eligibility response errors in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Eligibility;Payer;Provider;Channel Partner;Vendor;Clearance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CheckingthejobqueueforabridgejobinAssurance.html</loc><lastmod>2024-12-26T20:29:02.936Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Checking the job queue for a bridge job in Assurance ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ViewingsamplereportsinAssurance.html</loc><lastmod>2024-12-26T20:27:14.817Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Viewing sample reports in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;QRG;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AddinganewuserinClearance.html</loc><lastmod>2024-11-22T20:36:26.849Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding a new user in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;New user;Clearance;Admin;Channel Partner;Vendor;Provider;User Permissions]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ViewingtheAutoAgentuseraccountinAssurance.html</loc><lastmod>2024-12-26T20:28:17.485Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Viewing the Auto Agent user account in Assurance ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Channel Partner;Bridge Routines;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ContactingAssurancesupportforbridgedelays.html</loc><lastmod>2024-09-04T18:32:42.946Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Contacting Assurance support for bridge delays]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Open case;Bridge Routines;Support;Article;Provider;Support tip;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/understandingpayeraliasinginClearance.html</loc><lastmod>2024-11-27T14:36:16.758Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding payer aliasing in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Eligibility;Channel Partner;Provider;Vendor;Clearance;Payer alias;Payer setup alias]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/modifyingauserprofileinClearance.html</loc><lastmod>2024-11-13T20:17:33.346Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Modifying a user profile in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;User;Profile;Admin;Clearance;User Permissions]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/disablingaClearanceuser.html</loc><lastmod>2024-11-27T14:31:51.148Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Disabling a Clearance user]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;User;Deactivate user;Admin;Clearance;User Permissions;Termination]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/troubleshootinganincorrectestimateinEstimator.html</loc><lastmod>2024-09-26T17:48:34.982Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Troubleshooting an incorrect estimate in Estimator]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Estimator;Channel Partner;Provider;Vendor;Clearance;Estimator;Estimator]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/processinguniquememberidsforeligibilitytransactionsinClearance.html</loc><lastmod>2024-09-04T18:27:10.441Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Processing unique member IDs for eligibility transactions in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Eligibility;Vendor;Channel Partner;Provider;Clearance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Assurancetoolkit.html</loc><lastmod>2024-12-04T21:38:43.426Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Assurance toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Payer;Article;Provider;Channel Partner;Assurance;Release;Account Updates;New User Access]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingmissingphysiciansinEstimator.html</loc><lastmod>2024-09-27T19:58:22.226Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding missing physicians in Estimator]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Estimator;Missing Physician;Clearance;Estimator;Estimator]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingmissingCPTsinEstimator.html</loc><lastmod>2024-09-26T17:50:13.500Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding missing CPTs in Estimator]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Clearance;Estimator;Provider;Channel Partner;Vendor;Estimator;Estimator]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Clearancetoolkit.html</loc><lastmod>2025-01-15T14:43:48.735Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Clearance toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Toolkit;Payer;Provider;Channel Partner;Vendor;Clearance;Other]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/TroubleshootingconnectivityissuesinClearance.html</loc><lastmod>2024-08-14T13:52:51.743Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Troubleshooting connectivity issues in Clearance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Clearance;Provider;Channel Partner;Vendor;Connection Status;Outage;Clearance;Connection Issues]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubreleasenotes1_9.html</loc><lastmod>2024-06-05T19:37:13.441Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.9 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/frequently-asked-questions0.html</loc><lastmod>2024-12-12T20:12:54.779Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[FAQ;FAQ;Frequently Asked Questions]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/OnboardingCasestatusintheCustomerCareHub.html</loc><lastmod>2024-11-21T15:50:56.330Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Onboarding Case status in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Customer Care Hub;Onboarding case]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AddinganewuserinAhiQA.html</loc><lastmod>2024-11-22T19:13:22.517Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding a new user in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;Article;New user]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UpdatingausertoasupervisorinAhiQA.html</loc><lastmod>2024-10-04T20:24:20.651Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Updating a user to a supervisor in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[User;Ahi QA;Ahi QA;Article]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AddingdataobjectstoreportsinAcuity.html</loc><lastmod>2024-06-26T17:56:29.798Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding data objects to reports in Acuity]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Acuity;Provider;Report;Data;Object;Panel]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/editingexistingreportschedulesinacuity.html</loc><lastmod>2025-01-10T15:57:31.879Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Editing existing report schedules in Acuity]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Acuity;Schedule;Report;Search;Provider;Channel Partner;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/addinganinputcontrolfilterinacuity.html</loc><lastmod>2025-01-02T18:43:35.595Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding an Input Control filter in Acuity ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Vendor;Channel Partner;Acuity;Report;Search]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AddingdataobjectstothequerypanelinAcuity.html</loc><lastmod>2025-01-08T18:56:18.259Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding data objects to the query panel in Acuity]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Acuity;Data;Report;Object;Panel;Query]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/modifyingauserinahiqa.html</loc><lastmod>2024-11-21T15:22:26.872Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Modifying a user in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Deactivate user;User;Ahi QA;Ahi QA;Permissions;Article]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/acuitytoolkit.html</loc><lastmod>2024-07-10T13:17:01.501Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Acuity toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Toolkit;Acuity;Provider]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/RPApayerrejectionmessagesandresolutions.html</loc><lastmod>2025-01-17T19:00:34.099Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[RPA rejection messages and resolutions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;Product tip;Revenue Performance Advisor;Rejected;Claim Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/connectcenterrestoration.html</loc><lastmod>2024-09-03T15:31:45.817Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[ConnectCenter Restoration]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;ConnectCenter]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/RemittanceprocessingupdateandinstructionsforAssuranceEDI.html</loc><lastmod>2024-12-19T18:08:05.998Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Remittance processing update and instructions for Assurance EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Channel Partner;ERA;EDI;Customer Service Alert;Assurance;Payer Rejection]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/usermanagementadmininconnectcenter.html</loc><lastmod>2024-10-08T18:17:28.960Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[User Management Admin in ConnectCenter]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;ConnectCenter;Provider;Payer;Admin;User;New user;Deactivate user;Edit;Alerts;Role access;ConnectCenter]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/schedulingreportsinAhiQA.html</loc><lastmod>2024-11-20T15:55:21.245Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Scheduling reports in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Report;Ahi QA;Provider]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/managingpayerenrollmentsinconnectcenter.html</loc><lastmod>2024-09-10T13:38:19.452Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Managing payer enrollments in ConnectCenter]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;ConnectCenter;Payer;Provider;Enrollment]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingtheCorrectionTimecolumninAhiQA.html</loc><lastmod>2024-10-04T20:26:04.659Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding the Correction Time column in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Correction time;Ahi QA;Edit;Correct;Ahi QA;Article;Provider;Product tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/LoggingintoConnectCenter.html</loc><lastmod>2024-08-01T15:24:12.020Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Logging in to ConnectCenter]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;QRG;ConnectCenter;Log in]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/EditingascheduledreportinAhiQA.html</loc><lastmod>2024-11-21T16:26:00.031Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Editing a scheduled report in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;Edit;Schedule;Article;Provider;QRG;Report]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/RequeuingaremitinConnectCenter.html</loc><lastmod>2024-08-14T13:28:55.728Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Requeuing a remit in ConnectCenter]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;ConnectCenter;Requeue;Remit;Requeue   Repost ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ConnectCenterToolkit.html</loc><lastmod>2024-08-21T17:41:13.252Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[ConnectCenter toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Toolkit;Provider;ConnectCenter;ConnectCenter]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/understandingsystemtablesinahiqa.html</loc><lastmod>2024-10-04T20:28:09.190Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding system tables in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;System tables;Article;Provider;Product tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/contactingsupportforclearerrorrequestsinahiqa.html</loc><lastmod>2024-11-13T18:13:02.860Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Contacting support for clear error requests in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;Payer;Support;Article;Fix errors;Channel Partner;Support tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/introductiontoregistrationerrorsinahiqa.html</loc><lastmod>2024-10-04T20:25:31.293Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Introduction to registration errors in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;Correct;Article;Fix errors;Provider;Channel Partner;Product tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingendofdayreportinginAhiQA.html</loc><lastmod>2024-10-04T20:23:55.650Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding End of Day reporting in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[User;Ahi QA;Article;Provider;Product tip;Report]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandinggradingscaleoptionsinAhiQA.html</loc><lastmod>2024-10-04T20:22:55.052Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding grading scale options in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;Grading scale;Article;Provider;Product tip;Report]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/ContactingsupportfornewrulerequestsinAhiQA.html</loc><lastmod>2024-10-04T20:20:01.027Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Contacting support for new rule requests in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;System tables;Support;Patient type;Article;Rule request;Provider;Product tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/RegisteranaccountfortheCustomerCareHub.html</loc><lastmod>2024-10-10T16:01:27.038Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Register an account for the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/understandingmedicaredirectentrycorrectionclaimsinAssurance.html</loc><lastmod>2025-01-22T14:55:53.309Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding Medicare Direct Entry correction claims in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Assurance;Claim;Admin;Filter;Direct Entry]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/selectingaplatformforsupportcases.html</loc><lastmod>2024-10-10T14:33:04.054Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Selecting a platform for support cases ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Payer;Channel Partner;Vendor;Customer Care Hub;Open case;Case;Support;Claim;ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Updatestoproductnamesinthecustomercarehub.html</loc><lastmod>2024-10-08T12:39:30.543Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Updates to product names in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Provider;Payer;Channel Partner;Vendor;Customer Care Hub;Open case;Claim;ERA;Products]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubversion1_10releasenotes.html</loc><lastmod>2025-01-16T21:43:22.581Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.10 release notes ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/understandingthepayeraliasinassurance.html</loc><lastmod>2025-01-22T18:35:58.742Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding the Payer Alias in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Assurance;Payer alias;Product tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/howtocreateaprofessionalsecondaryclaiminrpa.html</loc><lastmod>2024-09-04T11:46:20.704Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to Create a Professional Secondary Claim in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;QRG;Revenue Performance Advisor;Provider;Secondary claims;Claim]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/howtoschedulereportsinacuity.html</loc><lastmod>2025-01-10T14:22:51.861Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Scheduling reports in Acuity]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;QRG;Payer;Provider;Channel Partner;Vendor;Schedule;Report;Acuity]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/howtocustomizedaterangeheadersinacuity.html</loc><lastmod>2024-09-20T17:37:03.565Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customizing date range headers in Acuity]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Video;QRG;Provider;Payer;Acuity;Report;Date]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/TroubleshootingimportingissuesinAhiQA.html</loc><lastmod>2024-10-04T20:22:11.226Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Troubleshooting importing issues in Ahi QA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[User;Ahi QA;Provider;Import;Quick Reg;Correction window;Patient type;Article;Product tip;New user]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/TestingAhiQArules.html</loc><lastmod>2024-11-21T15:10:12.104Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Testing Ahi QA rules]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Product tip;Rule;Ahi QA;Test]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/resolvingelectroniccarriereditsinassurance.html</loc><lastmod>2025-01-22T12:20:40.689Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Resolving electronic carrier edits in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Assurance;Provider;Claim;Edit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/addinganewpayeraliasinAssurance.html</loc><lastmod>2024-12-20T14:28:16.926Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding a new payer alias in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Assurance;Payer alias;Payer;Payer setup alias]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CaserequirementsforAssurance0.html</loc><lastmod>2024-09-09T18:25:16.470Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Case requirements for Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Support tip;Provider;Assurance;Case]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/transactionprocessinginterruptionsandpayerchangenotifications.html</loc><lastmod>2024-09-06T18:45:37.482Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Transaction processing interruptions and payer change notifications]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Solution Status Page;Status Page;Solutions;Products;Outage;Incidents;Support tip;Learning]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UsingClaimCorrectionforcorrectingrejectionsinRevenuePerformanceAdvisor.html</loc><lastmod>2024-10-24T02:22:50.576Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using Claim Correction for clearinghouse rejections in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Revenue Performance Advisor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/VerifyingclaimsprocessedtoDirectEntryinAssurance.html</loc><lastmod>2024-09-12T16:48:29.688Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Verifying claims processed to Direct Entry in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Assurance;Claim;Fix errors]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AhiQAToolkit.html</loc><lastmod>2024-10-04T20:18:33.136Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Ahi QA toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Correction time;User;Ahi QA;Toolkit;Grading scale;Edit;System tables;Import;Support;Schedule;Report;Article;Rule request;Fix errors;Provider]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AhiQAfrequentlyaskedquestions.html</loc><lastmod>2024-10-04T20:19:27.277Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Ahi QA frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Ahi QA;Frequently Asked Questions;Provider;FAQ]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Product]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/visiontoconnectcenterfaq.html</loc><lastmod>2025-01-02T21:55:57.713Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Vision to ConnectCenter frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Product FAQ;Provider;Learning;ConnectCenter]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/findingclaimbatchesinRPA.html</loc><lastmod>2024-09-13T21:11:01.093Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding claim batches in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Claim;Batch;QRG;Learning;Revenue Performance Advisor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/understandingcustomercarehubnotifications.html</loc><lastmod>2024-10-08T22:29:15.474Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding Customer Care Hub notifications]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Product tip;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/FindingdenialsinRPA.html</loc><lastmod>2024-10-03T18:59:38.412Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding denials in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Revenue Performance Advisor;Denial;Adjustment reason code;ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CreatingsecondaryclaimsinRPA.html</loc><lastmod>2024-10-01T17:39:30.458Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Creating secondary claims in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Revenue Performance Advisor;Provider;Secondary claims;Electronic payment]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/FindingclaimswithpaymentsinRPA.html</loc><lastmod>2024-10-21T21:23:52.631Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding claims with payments in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Revenue Performance Advisor;Claim;Remit;EOB;Payments]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/GettingstartedwithPayerIDtablesinRevenuePerformanceAdvisor.html</loc><lastmod>2024-10-02T18:39:47.157Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Getting started with Payer ID tables in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Revenue Performance Advisor;QRG]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/accessingthepayerlistsinintelligentEDI.html</loc><lastmod>2024-10-17T13:47:09.667Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Accessing the payer lists in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Intelligent EDI;Payer list]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/onehealthcareidmigrationtoolkit.html</loc><lastmod>2026-03-03T18:05:38.424Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[One Healthcare ID toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Provider;Payer;Channel Partner;Vendor;One Healthcare ID;OHID;MFA;Multifactor Authentication]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/DisablinguseraccessinRPA.html</loc><lastmod>2025-01-22T20:30:46.251Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Disabling user access in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Revenue Performance Advisor;User;Role access;Profile;Edit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/viewingannouncementsinintelligentedi.html</loc><lastmod>2024-10-21T21:29:15.816Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Viewing announcements in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Channel Partner;Vendor;Intelligent EDI;Alerts;announcements]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/loggingintointelligentedi.html</loc><lastmod>2024-10-17T13:51:30.508Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Logging in to Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Intelligent EDI;Log in]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/findingrejectedclaimsformultiplepayersinrpa.html</loc><lastmod>2024-10-16T12:35:27.359Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding rejected claims for multiple payers in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Revenue Performance Advisor;Payer;Payer;Rejected;Claim;Search;Provider;Vendor;Channel Partner]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/provisioningauserinintelligentedi.html</loc><lastmod>2024-10-22T13:16:19.109Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Provisioning a user in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Intelligent EDI;User]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/FindingadditionalpayerconnectionsforERAprocessinginRevenuePerformanceAdvisor.html</loc><lastmod>2024-10-24T02:20:17.232Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Finding additional payer connections for ERA processing in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Revenue Performance Advisor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/locatingcppaoutboundpayeridsinintelligentedi.html</loc><lastmod>2024-10-17T14:26:38.901Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Locating CP/PA outbound payer ids in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;QRG;Intelligent EDI;Payer;Claim]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/AddingauserinRPA.html</loc><lastmod>2025-01-10T14:36:12.546Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding a user in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Revenue Performance Advisor;User;Role access;New user;New User Access]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/usingtheprf835toolinintelligentedi.html</loc><lastmod>2024-10-21T17:56:42.392Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Using the PRF - 835 tool in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Intelligent EDI;QRG;Claim;Remit;ERA]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/searchingforaremittanceinIntelligentEDI.html</loc><lastmod>2025-01-22T16:32:56.751Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Searching for a remittance in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Intelligent EDI;Remit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/searchingforaclaimiIntelligentedi.html</loc><lastmod>2024-10-22T18:24:16.618Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Searching for a claim in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Claim;Search;Intelligent EDI]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/CustomerCareHubversion1_11releasenotes.html</loc><lastmod>2024-10-31T02:32:46.218Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.11 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/verifyingpayerenrollmentsinIntelligentedi.html</loc><lastmod>2024-10-28T18:25:16.642Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Verifying payer enrollments in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Intelligent EDI;Payer;Payer;Enrollment;Provider;Channel Partner;QRG]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/verifyingclaimenrollmentsinintelligentedi.html</loc><lastmod>2024-10-28T18:26:45.056Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Verifying claim enrollments in Intelligent EDI]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Intelligent EDI;Payer;Enrollment;Provider;Channel Partner;QRG;Claim]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/verifyingeraassociationandenrollmentinintelligentedi.html</loc><lastmod>2024-11-04T15:14:25.888Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Verifying ERA associations and enrollments in Intelligent EDI ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Intelligent EDI;Payer;Enrollment;Provider;Channel Partner;QRG;Claim]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/SubmittinganewcaseintheCustomerCareHub.html</loc><lastmod>2025-01-22T20:53:56.984Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Submitting a new case in the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Customer Care Hub;Support;Open case;Case]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/revenueexcellencebedrockfoundationaltrainingwebinars.html</loc><lastmod>2024-12-24T17:18:31.018Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Revenue Excellence bedrock foundational training webinars]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Acuity;Ahi QA;Assurance;Clearance;Provider;Product tip]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/intelligenteditoolkit.html</loc><lastmod>2024-11-05T12:13:08.585Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Intelligent EDI toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Provider;Payer;Channel Partner;Vendor;Intelligent EDI;Claim;Enrollment;ERA;EDI]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/addinganewuserinassurance.html</loc><lastmod>2024-11-27T14:12:16.582Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Adding a new user in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Assurance;New user;Provider;QRG;New User Access]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/modifyingauserinassurance.html</loc><lastmod>2025-01-22T16:52:19.521Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Modifying a user in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Assurance;User;QRG;Provider;Payer;Vendor;Account Updates]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Sendingandreceivingsecureemail.html</loc><lastmod>2024-11-12T20:19:14.823Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Sending and receiving secure email]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;QRG;Provider;Payer;Vendor;Channel Partner;Email;Cisco Secure Email Encryption Services (CRES);Secure email]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/connectcenteroverview.html</loc><lastmod>2024-11-20T16:43:49.012Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[ConnectCenter overview]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;ConnectCenter;ConnectCenter;Provider;Channel Partner;Vendor;Remit;Claim]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/disablingauserinassurance.html</loc><lastmod>2024-11-27T14:19:36.637Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Disabling a user in Assurance]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Vendor;QRG;Assurance;User;Disable;Account Updates]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/viewingpayerinformationinconnectcenter.html</loc><lastmod>2024-12-03T14:23:39.852Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Viewing payer information in ConnectCenter]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;ConnectCenter;Provider;Payer;Channel Partner;Vendor;QRG]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customercarehubversion1_12releasenotes.html</loc><lastmod>2025-01-22T17:51:35.836Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.12 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub;Provider;Payer;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/SubmittingreplacementclaimsinRPA.html</loc><lastmod>2024-12-27T14:31:27.414Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Submitting replacement claims in RPA]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Claim;QRG;Learning;Revenue Performance Advisor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Assurancelocalstatuscodes.html</loc><lastmod>2025-01-17T19:05:29.610Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Assurance local status codes ]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Assurance]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/solutionstatusregisteringfornotifications.html</loc><lastmod>2025-01-06T12:59:51.447Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Solution Status: Registering for notifications]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;QRG;Solution Status Page;Status Page;Solutions;Products;Outage;Incidents]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/solutionstatusmanagingsubscriptions.html</loc><lastmod>2025-01-08T20:55:37.979Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Solution Status: Managing subscriptions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;QRG;Solution Status Page;Status Page;Solutions;Products;Outage;Incidents]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoaddCustomerCareHubusers.html</loc><lastmod>2025-03-26T19:13:05.594Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to add new Customer Care Hub users]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoeditCustomerCareHubusers.html</loc><lastmod>2025-03-26T19:12:07.030Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to edit Customer Care Hub users]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Howtosubscribetocommunicationnotificationpreferences.html</loc><lastmod>2025-03-26T19:07:14.703Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to subscribe to communication notification preferences]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/HowtoviewCustomerCareHubusers.html</loc><lastmod>2025-03-26T01:38:17.677Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to view Customer Care Hub users]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/UnderstandingManageuserstoolkit.html</loc><lastmod>2025-04-14T14:50:18.335Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding Manage users toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customercarehubversion1_13releasenotes.html</loc><lastmod>2025-03-26T01:32:27.147Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.13 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/understanding-manage-users-toolkit.html</loc><lastmod>2025-04-14T14:48:19.030Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Understanding Manage users toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/Howtomanagecaseemailnotificationpreferences.html</loc><lastmod>2025-05-08T17:10:39.972Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[How to manage case email notification preferences]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customer-care-hub-version-1-14-release-notes.html</loc><lastmod>2025-07-25T16:44:47.460Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.14 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/copy-case-toolkit.html</loc><lastmod>2025-09-05T18:59:55.499Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[ Understanding copy case toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/careselect-product-articles.html</loc><lastmod>2026-01-21T13:23:29.432Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[CareSelect Product Articles]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/providing-feedback-on-a-closed-support-case.html</loc><lastmod>2026-04-08T20:34:25.001Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Providing feedback on a closed support case]]></coveo:pageTitle><coveo:ecch_category><![CDATA[feedback;survey]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/learning-resources/customer-care-hub-version-1-17-3-release-notes.html</loc><lastmod>2026-04-09T00:54:59.017Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Customer Care Hub version 1.17.3 release notes]]></coveo:pageTitle><coveo:ecch_category><![CDATA[1.17.3;release notes]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Keyword]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/help-support/contact-us.html</loc><lastmod>2025-07-07T15:38:46.915Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Contact us]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/request-a-new-account.html</loc><lastmod>2026-03-13T13:29:31.953Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Request a new account]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/403-page.html</loc><lastmod>2024-10-23T03:49:18.975Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[403 Page]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/404-page.html</loc><lastmod>2025-03-26T01:15:36.694Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[404 Page]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/505-page.html</loc><lastmod>2024-07-22T18:13:11.178Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[505 Page]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/home.html</loc><lastmod>2023-02-21T17:50:40.364Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Home Page]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/maintenance.html</loc><lastmod>2025-02-18T16:58:40.118Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Maintenance]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/terms-of-use.html</loc><lastmod>2023-11-08T20:06:30.852Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Terms of Use]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/onehealthcareidtoolkit.html</loc><lastmod>2026-03-19T20:09:19.097Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[One Healthcare ID Toolkit]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Toolkit;Provider;Payer;Channel Partner;Vendor;One Healthcare ID;Multifactor Authentication;MFA;Registration]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/onehealthcareidadminuserguide.html</loc><lastmod>2025-07-30T21:33:09.311Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[One Healthcare ID admin user guide]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;One Healthcare ID;Product tip;Multifactor Authentication;MFA;OHID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/onehealthcareidbasicuserguide.html</loc><lastmod>2025-07-30T21:36:20.550Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[One Healthcare ID basic user guide]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;One Healthcare ID;Product tip;Multifactor Authentication;MFA;OHID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/creatingaonehealthcareidforexistingportalusers.html</loc><lastmod>2024-11-08T16:02:20.848Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Creating a One Healthcare ID]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/logginginwithonehealthcareid.html</loc><lastmod>2024-09-27T17:26:42.847Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Logging in with One Healthcare ID]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/recoveringaonehealthcareid.html</loc><lastmod>2024-09-27T18:00:22.079Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Recovering a One Healthcare ID]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/OneHealthcareidFAQ.html</loc><lastmod>2025-07-30T21:39:36.571Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[One Healthcare ID (OHID) frequently asked questions]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Product FAQ;Provider;Payer;Channel Partner;Vendor;OHID;Learning;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/solvingformulipleohidswithsameemail.html</loc><lastmod>2024-11-22T14:12:03.450Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Solving for multiple One Healthcare IDs with the same email]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/forgotyouhadanexistingaccountandordontknowtheid.html</loc><lastmod>2024-10-28T16:55:41.525Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Forgot you had an existing account and/or don?t know the id]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/multipleaccountswiththesameemailorcreatedanewaccountbymistake.html</loc><lastmod>2024-11-22T14:07:37.131Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Multiple accounts with the same email or created a new account by mistake]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/multipleaccountswiththesameemailandyoutrytosigninwithohidusername.html</loc><lastmod>2024-11-22T14:09:17.122Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Multiple accounts with the same email and you try to sign in with OHID username]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/clearingcacheinchrome.html</loc><lastmod>2024-11-01T15:52:53.567Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Clearing Cache in Chrome]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/clearingcacheinedge.html</loc><lastmod>2024-11-01T15:58:24.866Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Clearing Cache in Edge]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Provider;Payer;Channel Partner;Vendor;Multifactor Authentication;MFA;OHID;QRG;One Healthcare ID]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/holidayclosurenotice.html</loc><lastmod>2024-12-31T15:03:21.734Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Holiday closure notice and after-hours support availability]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Support tip;Support resources;Provider;Payer;Vendor]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/access-denied.html</loc><lastmod>2025-03-15T00:02:58.467Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Access denied]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/RegisteranaccountfortheCustomerCareHub.html</loc><lastmod>2026-02-03T19:32:30.168Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Register an account for the Customer Care Hub]]></coveo:pageTitle><coveo:ecch_category><![CDATA[Article;Product tip;Customer Care Hub]]></coveo:ecch_category><coveo:ecch_contenttype><![CDATA[Content type]]></coveo:ecch_contenttype></coveo:metadata></url><url><loc>http://customercare.optum.com/public/steps-for-completing-ohid-registration-and-hub-login.html</loc><lastmod>2026-03-06T14:14:01.727Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Steps for completing OHID registration and Hub login]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/public/steps-for-completing-ohid-registration.html</loc><lastmod>2026-03-06T14:34:30.227Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Steps for completing OHID registration]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/manage-users/new-user.html</loc><lastmod>2025-03-26T04:17:17.998Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[New user]]></coveo:pageTitle></coveo:metadata></url><url><loc>http://customercare.optum.com/manage-users/edit-user.html</loc><lastmod>2025-03-26T04:18:32.350Z</lastmod><coveo:metadata><coveo:pageTitle><![CDATA[Edit user]]></coveo:pageTitle></coveo:metadata></url></urlset>